Chicago Transit Authority Help Desk: Hi, this is L., how can I help you?
Me: Yeah, hi, when I got on the bus today, the driver told me my card had been reported as stolen?? I did request a replacement card, but I haven't received it yet.
CTA: Can I have the serial number on your card?
Me: Sure, 00035blahblahblah
CTA: Oh, you requested a replacement on Monday.
Me: Yes.
CTA: Your card gets deactivated 24 hours after you request a replacement.
Me: But I don't have a new one yet!
CTA: Well, that's because you chose to get it in the mail. You could have come to pick it up at headquarters the next day.
Me: I didn't realize the card would be deactivated so quickly, probably because it didn't say that on the form. When will my new card arrive in the mail?
CTA: 5-7 business days.
Me: Wait. So, my card was deactivated after 24 hours, but my new card won't arrive for 5-7 days?
CTA: Exactly.
1 comment:
This is 21st century customer service in a nutshell. Disgusting, isn't it? Not to mention short-sighted, counterproductive and an abomination altogether of the word "service."
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